Frequently Asked Questions
Where is my order?
I usually dispatch items every Monday and Thursday via Royal Mail. During busy times, public holidays or school holidays, orders may be dispatched on different days. Orders within the UK usually take 3-5 working days. International orders can (but very rarely) take up to 6 weeks to be delivered. Normally, most international orders are delivered within 2 weeks. If you need your order for a certain date, please just get in touch and I'm sure we can work something out.
What forms of payment do you take?
We accept Visa, Mastercard, American Express and PayPal. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.
How will my order be shipped?
Though we use a variety of shipping methods, our primary method of shipping Royal Mail. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination.
Do you ship worldwide?
Can I cancel my order?
Can I edit/amend my order?
My order is a gift - is there any pricing info on the package?
How do I return an item?
What should I do if I've received a damaged/defective item?
Yikes! Huge apologies for this. Please email us at firstname.lastname@example.org with a photograph and we'll do our best to help.
Can you design something for me?
I am actually a graphic designer by trade and love custom orders, so I sure can.